Frequently Asked Questions
Everything you need to know about your G Pen experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do G Pen products come with a warranty?
Yes, all G Pen electronic components are covered by a 1-year limited warranty against manufacturer defects. Please ensure you register your product on our website to activate coverage.
What is your return policy for electronic devices?
We offer a 30-day return policy for unused and unopened products in their original packaging. Due to hygiene and safety standards, used devices cannot be returned.
How do I verify that my G Pen is authentic?
Every authentic G Pen product features a unique serial number located on the packaging or the device itself. You can verify this code through our official registration portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Sezzle for interest-free installments.
How should I clean and maintain my device?
To ensure longevity, we recommend cleaning the heating chamber and mouthpiece with 90% isopropyl alcohol and a cotton swab after every few uses to prevent residue buildup.